Viva 2 Multi LED 2m Kit Flexible Strip with Driver

At Hardware Clearance our refund and returns policy lasts 30 days.

If 30 days have passed since your purchase, we can no longer offer a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where full refunds cannot be granted, and partial refunds are offered instead. These situations include, but are not limited to:

• Any items not returned in their original condition, are damaged or have missing parts. 
• Any item that is returned more than 30 days after delivery 
• Return postage costs have not been covered by the buyer

Refunds

Once your return is received and inspected, you will receive an email to notify you that we have received your return. We will also notify you of the status of your refund.

If a refund is the outcome, then your refund will be processed, and a credit will automatically be applied to your original payment method within 14 days. 

Exchanges

We replace items if they are defective or damaged in transit. Please notify us of any damages upon receipt of the item, or within a maximum of 48 hours thereafter. This will give us the best chance to resolve the issue in a timely fashion. We will likely need photos of the damage/defect to process the exchange or refund. Please never dispose of an item or any damaged packaging before contacting us. 

Sending returns

Please contact us before returning your item. Send us an email to say what you are returning, with your order number as reference.

Buyers are responsible for paying return shipping costs (unless item arrived damaged – see exchanges). Return shipping costs will not be paid for, or refunded by Hardware Clearance.

Buyers are responsible for acquiring and retaining proof of return postage. We always recommend using a tracked service. The choice of return service will affect the time it takes for the item(s) to arrive with us. This will affect the time it takes to receive any refund. Please bear that in mind.